Privacy Policy (PIPEDA Compliant)

Albion Health Medical Centre

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At Albion Health Medical Centre, we are committed to protecting the privacy and confidentiality of our patients' personal information and personal health information (PHI). This privacy policy explains how we collect, use, disclose, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian healthcare privacy laws.

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1. Information We Collect

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We may collect personal information necessary to provide healthcare services, including:

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• Name

• Date of birth

• Contact information (phone number, email, address)

• Health card number (if applicable)

• Medical history and health information

• Appointment and visit records

• Billing or insurance information

• Information provided through website forms or phone communication

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2. How We Use Your Information

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Your information is used only for legitimate healthcare and operational purposes, including:

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• Providing medical care and treatment

• Maintaining accurate medical records

• Scheduling appointments

• Communicating with patients regarding care

• Processing billing and insurance claims

• Improving healthcare services

• Complying with legal and regulatory requirements

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3. Protection of Personal Health Information (PHI)

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Albion Health Medical Centre takes appropriate administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, or misuse.

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Access to patient information is restricted only to authorized healthcare professionals and staff who require the information to perform their duties.

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4. Disclosure of Information

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Your personal information may be shared only when necessary for:

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• Medical referrals to specialists

• Laboratory testing

• Pharmacies

• Insurance processing

• Legal or regulatory requirements

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We do not sell or distribute personal information to third parties for marketing purposes.

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5. Website Information & Cookies

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Our website may collect limited information such as:

• IP address

• Browser type

• Pages visited

• Website usage data

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This information helps improve website functionality and patient experience.

If advertising tools such as Google Ads or Meta Pixel are used, they may collect anonymous usage data for analytics and advertising purposes.

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6. Your Rights

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Under PIPEDA, patients have the right to:

• Request access to their personal information

• Request corrections to inaccurate records

• Withdraw consent for certain uses of personal data where applicable

Requests can be submitted using the contact information below.

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7. Retention of Information

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Personal and medical information is retained only as long as required to provide care and comply with regulatory obligations under Canadian healthcare laws.

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8. Contact Information

If you have questions about this privacy policy or how your information is handled, please contact:

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Albion Health Medical Centre
1625 Albion Rd Unit 104
Etobicoke, ON M9V 5H8
Canada